Last updated: February 2026 · Version 2.0
These Terms of Service ("Terms") form a legally binding agreement between HIGH LABS FZE ("INKOS", "we", "us"), registered at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, and any natural or legal person that creates an account on inkos.me or uses the associated mobile / desktop applications ("You", "Studio", "User"). They apply in addition to any specific commercial order form. In case of conflict, the order form prevails.
a) "Platform" — the INKOS SaaS accessible at inkos.me and any related sub-domain. b) "Studio" — a business user (tattoo studio, artist, tattoo shop) that subscribes to a paid plan. c) "Client" — a natural person who books, chats or interacts with a Studio via the mini-website generated by the Platform. d) "Content" — any data, image, file, message or record uploaded by a Studio or Client.
The Studio must be at least 18 years old and legally capable of entering into contracts. Registration data must be complete, true and kept up-to-date. Any breach of these obligations may lead to suspension without notice. The Studio is responsible for maintaining the confidentiality of its access credentials.
Access to paid features requires an active subscription. New Studios may benefit from a free trial of up to 14 days; no payment method is charged until the trial ends. After activation, subscriptions renew automatically for successive periods of equal length unless cancelled at least 24 h before the next billing date. All prices are shown in EUR and include applicable EU VAT.
Where the Studio is a natural person acting outside their business (a "consumer" within Directive 2011/83/EU and Decreto-Lei nº 24/2014), a right of withdrawal of 14 days applies from the date of contract. If the Studio explicitly requests the service to start during that period, the right expires as soon as the service has been fully performed. Withdrawal requests must be sent to founder@highlabs.tech.
The Platform must not be used to: (a) upload illegal, infringing, hateful, discriminatory or sexually explicit content involving minors; (b) attempt to gain unauthorised access to any part of the Platform; (c) send spam, phishing or malicious code; (d) circumvent security or rate-limit controls; (e) resell or sub-license the Platform without written authorisation. INKOS may suspend or terminate accounts at any time for material breach.
The Studio retains full ownership of the content it uploads (portfolio photos, client records, price lists, etc.). By using the Platform, the Studio grants INKOS a limited, worldwide, royalty-free licence to host, process and display that content solely for the purpose of operating the Platform. INKOS keeps all rights in the underlying software, source code and design assets. No open-source component included in the Platform is licensed under viral terms that would affect these Terms.
Personal data processing is governed by our Privacy Policy, incorporated by reference into these Terms. For processing of Client data on the Studio's behalf, INKOS acts as a data processor and the Studio as a data controller. The Studio undertakes to comply with the GDPR when instructing INKOS. A Data Processing Addendum satisfying Art. 28 GDPR is available on request at privacy@highlabs.tech.
The Platform integrates services such as Stripe (payments), Resend (email), Twilio (SMS), Google (auth) and generative AI providers. Their own terms and privacy policies apply to any data they process. A full list of sub-processors is published in the Privacy Policy.
INKOS commits to 99.5% monthly uptime measured over 30 days, excluding scheduled maintenance announced at least 48 h in advance. Support is available via email during business days (Lisbon CET/CEST). No warranty is offered beyond mandatory statutory guarantees.
To the maximum extent permitted by law, INKOS is not liable for indirect, incidental, consequential or lost-profit damages. Aggregate liability for direct damages is capped at the fees actually paid by the Studio during the twelve months preceding the event. This cap does not apply to damages arising from wilful misconduct, gross negligence, injury to life or health, or any mandatory statutory liability (§§ 309 no. 7 BGB in Germany, artigos 800-812 do Código Civil in Portugal).
The Studio may cancel at any time from the account panel. INKOS may terminate for material breach with written notice, with an immediate effect if the breach affects security, legality or other users. On termination, the Studio may export its data for up to 30 days; afterwards, data is deleted per the Privacy Policy retention schedule.
INKOS may amend these Terms with 30-day prior notice sent to the Studio's registered email. Continued use after the notice period constitutes acceptance. Amendments that reduce the Studio's rights only take effect at the next renewal.
These Terms are governed by Portuguese law, without prejudice to mandatory consumer protection rules of the Studio's habitual residence. For consumers, the courts of the consumer's domicile in the EU have concurrent jurisdiction. For business users, the courts of Lisbon (Portugal) have exclusive jurisdiction. Consumers may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
HIGH LABS FZE — Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Email: founder@highlabs.tech. DPO / Privacy: privacy@highlabs.tech.